Margaret, this one hurts us to the core. We're very sorry that the tour fell so short of expectations. However, your comments are thoughtful and constructive and we can tell they're coming from a place of good intentions. You have given us plenty of food for thought. Rest assured, we're taking your feedback to heart and we are working with your guide to improve her delivery. Please contact Randy Johnson, our Guide Manager, at
[email protected], to arrange a refund. You have a discerning ear, for sure, and we greatly appreciate your taking the time to let us know. It helps us immensely.