I will never book this cruise in advance anymore. My second experience with this ship was ridiculous. A week before the scheduled dinner cruise I got a call from a representative saying that the boat was taken out of service and that they put us on a different ship, the odyssey. I asked the lady on the phone if it was similar to the buffet, and she said it was a better cruise than the one I had already purchased and paid in full for, so I said it was alright. When I went to pick up our tickets at the stand outside of the boat, the lady asked me for an additional payment (the switch was over $100, which was supposed to be waived because THEY made the switch) and it took a while before it was straightened out. Then we get on the ship which was nicer than the other one and more upscale, but we were seated with a group of people that were having a wedding reception on the cruise.... why they would seat us with them and not at another table is beyond me, but when the food came out it wasnāt as good as the other ship and the observation deck on the odyssey was not as good as the spirit. If you sat down you couldnāt see the Chicago skyline or anything except sky over the high railings. On the spirit if you sat down you could still see everything that was going on. I was also disappointed that it wasnāt a buffet like the spirit and you could only order an option from a menu. When I called customer service to get 1/2 my money back because I wasnāt satisfied, the supervisor never called me back. I was on the phone over 2 hours trying to get it straightened out with the representative before speaking to the supervisor. She advised that she was going to call me back in a couple hours and never did. The next day I called back asking for the supervisor I was dealing with, only to be told she was now āon vacationā. Long story short, after trying to play tag with her she still never responded to any voicemails. I am just beyond baffled. Never book a Spirit of Chicago dinner cruise months in advance, oh and I forgot to mention that the ship was in service as we had to pass it on our way to the Odyssey and people were finishing boarding on that cruise. Never ever ever using this company again. I was so pleased with my first experience that this second one will be my last.