Footprints824902
Sep 2024
We are adventurous and active travelers. This experience was a disappointment, to say the least. The kayak sat too low in the water, so each wave we hit (not even white caps) came into the boat. The backseat paddler was constantly bilging water out. When we approached closer to shore, the kayak was completely full of water, like a bathtub.
The āglass bottomā felt like a gimmick. Even when it was dry, you could not see through the āglassā because of the glare of the sun. We booked a full day and returned it within one hour, and we were not asked how it went, or what went wrong⦠the associate only asked for us to recommend them to others. I would not recommend this experience to anyone.
Response from Host
Sep 2024
Aloha! We are disappointed to hear you didn't have an enjoyable trip. Most people have a blast and we pride ourselves in our 5 star reviews. A few factors are always out of our control, such as: the run off from the flooding up the road that made the water a little murkier that day, the sun being out that reflected off the sediment in the water, and marine life sightings. Our kayaks do sit low, which keeps them stable. However, they do not fill with water unless you have gone over the recommended weight limit, which is why we state the weight capacity clearly in multiple places. I have gone over your reservation and noted that your combined weight was only 20 lbs under to start. It's very feasible that with wet clothes, gear, and water coming in, that you exceeded the weight capacity which then continued to get worse . If you had addressed your issues with staff immediately, you would have been provided a second kayak free of charge. Rather, you dropped your kayak and walked away without a word and left a bad review. Staff is usually extremely outgoing. But, again, we are all human and occasionally have multiple things going on at our job with other customers, kayakers, phone calls. We all do our best to make sure each visitor has a great experience. I know since I personally took care of you. You did not let anyone know you were experiencing problems. Had you communicated with me, it would have been a very simple fix to bring you a second kayak and I would have been happy to do that.