We first called in advance to book the tour and the person on the phone was very helpful and patient answering all of our questions which helped us be prepared for the tour. We went on the tour with Taylor and Danny and chose the morning 8:30 departure because they said it was the best one for manatees. When we arrived, Taylor was standing right at the parking lot waiting for us and to give us instructions - that was a nice touch. Danny on the SUP was helpful because he could help our group spot from a better angle, while Taylor gave us more background information and instructions. Both were very polite and friendly and encouraging during the trip, in terms of helping us paddle. We saw a few manatees up close and though not all of the kayaks saw them from the same angles or proximity, we all eventually saw them up close. We saw many herons and birds. We even saw a dolphin swim right by us, though not close enough to see it under the water.