At the meeting point at Honolulu Airport, the staff were wearing green and white aloha shirts and holding up a sign with your name.
But no matter where I looked, I couldn't find it, so I asked other tour companies, but they helped me look for it because VIPs are always here and why they weren't there today, but we couldn't find it.
After that, I finally found the VIP bus and ran over to ask, but the bus driver said he didn't know who the passengers were and ran off.
The other tour company waited for the next bus, and when they talked to the driver, we were finally allowed to get on, so we lost a lot of time.
The pickup on the way back was smooth, but it seems that some of the gates on Hawaiian Airlines are in different buildings.
The staff didn't ask me anything, so I was dropped off at a different gate, and I had to ask again from there and move to the correct gate.
It was a mess. I used it because it was cheap, but it was cheap. I was asked to pay a tip separately, so I gave one, but I didn't feel like paying it.
I won't be using this service again.