Dear 303karynt,
Thanks for your review.
We are sorry this tour did not meet your expectations.
Our company always aims to provide the best experience we can for our guests and we apologize if it was not provided in your case in particular.
This tour is one of the most popular tours we offer in New York and we are pleased to have many good reviews from previous guests.
Regarding the boat, you paid not only for the transportation from the meeting point to the venue but tickets, guide fee, and VAT are included in the price as well.
I assure you that if you were to do the visit by yourself, you would end up spending more and without a guide.
I hope you were able to see how passionate our guides are to provide an amazing experience for you and your group.
If you have any additional comments you would like to address with me, please feel free to contact me at
[email protected] at any time.
Kind regards,
Jhonas.