I booked tickets for myself and two teenage daughters on my birthday to go up to the top and then to have dinner in the restaurant. I paid everything and received my confirmation but what I didnāt see in the small print was that the restaurant wasnāt open on Sundays (when we were planning to go). So when we turned up we were very disappointed to find that my special birthday dinner was not going to happen. To make matters worse, the weather was terrible. It was raining heavily and the low cloud cover meant that we couldnāt enjoy the wonderful view either.
The girl in the ticket booth called her supervisor, Ibrahim, to explain to me how I could get a refund and he couldnāt have been more helpful. Even though the weather was bad he took us up to the viewing deck and told us to come back the next day. When we arrived just before sunset the following day the queue to get in was extremely long, neither of my girls wanted to wait but we had made the journey over there for a second time so I didnāt want to walk away. I went to the front of the queue and was delighted to see Ibrahim there! He took me aside and said that he would escort us up to the top. So off we went, on the red carpet, fast tracked to the top thanks to this kind and very conscientious young man. We saw the sunset and the stunning views and all the disappointment from
my birthday the night before just disappeared. We couldnāt thank him enough for caring so much about our Empire State experience and it will always be remembered as one of our best New York highlights.