I normally do not write reviews but I felt compelled to write a review and share my disappointment with this Ride. We were celebrating our very good friends 30th Wedding Anniversary. We booked for the Friday 5:00pm Sunset ride as our Anniversary gift to them. At 1:57pm Friday afternoon, the tour operator emailed and texted me āStart time 4:30pmā. I thought it was strange as Sunset was 6:32pm that day but we showed up at 4:30pm. After filling in the waiver forms and getting us all mounted, we started our ride at 5:00pm. The ride was very slow, boring and on totally flat terrain. I have been on numerous horseback ride tours in Mexico, Palm Springs, Alberta and this in my opinion was the worst horseback ride tour I have ever been on. My complaint are that the ride was over at 5:34pm (34 minutes actual ride time!!!). I complained to our guide Grace (I would recommend you choose a different guide if you do end up doing this tour) that we are being short changed. She responded that itās the same trail for all the rides and itās because the horses walked really fast. This was totally untrue as these were absolutely the slowest moving horses I have ridden in all my tours. I noticed there were 6 people waiting in the parking lot to start their horseback ride tour when we got back. I suspect they moved our starting time up and cut our ride short so they accommodate these people for their Sunset ride tour. We obviously did not get our Sunset ride tour as you cannot do 2 Sunset ride tours with 1 group of horses as the sun sets only once a day. We all felt we were cheated out of our Sunset ride experience and our ride cut short on our friends special day.
Response from Host
Sep 2021
Hi!
I apologize if there was a misunderstanding with your group. We had it set to give your group a FREE Private tour upgrade that other groups pay $100 additional for to make your Anniversary tour special. Your guide Grayce came out to the trail site to treat you to a FREE private ride upgrade while I the other guide handled other clients that arrived just after you for a separate tour.
Your group was there by 4:30 pm and loaded on horses within 15 minutes of that time. The guide Grayce returned at 5:35 pm and we got you off horses at 5:40 pm. Your tour started at 4:45pm and ended at 5:40 pm so I know you received almost a full hour tour. I know this because I was the other guide onsite that helped Grayce unload your group from the horses.
Also Two riders in your group had difficulty getting off their horses. The gentleman in your group stated he had two knee surgeries and had a hard time dismounting because his legs hurt from the ride. A woman from your group needed me to push her right leg over the saddle so she could get off as she complained of her hips hurting from the lengthy ride time.
Again We apologize if there was a miscommunication but we tried to make your day special with the FREE tour upgrade of a PRIVATE tour for your group of four to make your day special. We have email your group Free photos of your group on tour as well in hopes to make this right with you:)