DONT BOOK WITH THIS COMPANY. THEY DIDNT EVEN PICK US UP. THEY SKIPPED OUR PICK UP LOCATION!!! When we called they said they had come 5 mins earlier, however, we were outside for 30+ minutes. Such a joke. Then the guy on the phone said he wasnāt able to refund me, because of their 24 hr cancellation policy BUT IT WAS THE COMPANIES MISTAKE. He gave us 3 different stories, the last one being āif theyāre behind schedule sometimes they skip a pick up locationāā¦ā¦.. Excuse me??! After my friend getting very upset, they finally agreed to refund me, but it took some mad convincing and aggressiveness. Rent your own car and buy tickets at the Everglades, itāll be cheaper for groups of 2 or more people!
Response from Host
Nov 2022
BR-953315414
Dear Ms. Julia Kalashnikoff,
We are so sorry you arrived late at the meeting point and therefore missed your tour entirely. Our records show that we reached out to you at (778) 385-6664 but you didn't answer. Furthermore you were issued a full refund out of courtesy despite your no-show.
Best regards,
Vincent