I had a terrible experience with this tour package.
1. It was stated in the itinerary that hotel pick-up was 6pm. We had planned our schedule accordingly to that time but the driver called at about 5pm and said she was here to pick us up. Why was there a discrepancy in the timing and not informed to us accurately? We had to rush and get ready, causing us distress.
2. I had specifically contacted Viator 2 days prior confirming all the information and informing them to communicate with me via whatsapp. The agent said they have notified the company but I was contacted over phone calls instead and was then incurred roaming charges despite my clear instructions.
3. Our table at the Paris restaurant was so pathetic. We were placed to sit right at the back where staff were working away actively. We had no panoramic views (which was the main point of dining at that restaurant) and no privacy at all.
4. The restaurant charged us additional admin fees for 2 drinks ordered and also decided for us n how much gratuity fees we should be paying. Why are they deciding how much tips we should pay for our bad experience?
5. We were told we had time until 815pm to dine at the restaurant but i started receiving alert calls at 8pm that the driver is waiting for us and then we should already be there.
6. When we got to the helicopter site, we were told we were meant to also pay fuel surcharge. Why isn't this indicated in the itinerary?
Basically their itinerary is so INACCURATE and we received a lot of 'Surprises'!
Response from Host
Dec 2022
Thank you for your feedback. Eiffel Tower dinner starts at 6.00pm with hotel ground transportation arranged approximately 45 minutes prior. Per the instructions printed on your Viator voucher, you are required to reconfirm your hotel pickup and flight at least 24 hours in advance of your tour day/date by contacting the helicopter company. Drinks are not included in the Eiffel Tower Dinner package, however gratuity is included in the three course dinner. We will pass your comments regarding your table assignment onto the Eiffel Tower Restaurant. The Viator voucher states that a $5.00 per person fuel surcharge is payable at the time of checkin for the helicopter flight We verified with our Check-in Staff that the fuel fees payable at checkin were waived and you received a complimentary bottle of champagne and photo. We sincerely apologize that your evening at the Eiffel Tower did not meet your expectations.