They took several pictures before the jet boat thrill ride was over on July 5th and told us we would get the pictures by email, no later than the 7th of July. Today is July 9, 2024, it's been 4 days since the jet boat thrill ride. I sent a total of 5 emails without getting a reply. Today, on July 9th I called the number on their website and was told that phone number is just for reservations and that the call center does not have the direct number to the business. Was told by the call center rep to email them again, and she provided the same email address that I have already sent 5 emails to. Then when I finally get a reply to one of my 5 emails, someone replied with the excuse that Tropical Depression Beryl had left a lot of people without power.
Uh okay, but the storm hit on Monday July 8th and we were told while getting off the boat on July 5 that we would receive the pictures no later than July 7th.
Also, when I finally did get a reply to the many emails I sent, they tried to blame it on tropical depression Beryl. So, they were able to send a reply to my emails, but they can't send the pictures?
I would have gladly paid after the ride to get the pictures right then, instead of having to send email, after email, after email, with no reply asking for the pictures that we were told we would receive no later than July 7th. Why is it so difficult to email the pictures within the time frame they gave about when we would receive the pictures? Why tell us when we were getting off the boat we would get the pictures no later than July 7 to now turn around and literally say "keep waiting" with basically no time frame on how much longer they are going to play this game? Extremely disappointed with their lack of professionalism.