Booked online from the UK. Requested late morning flight but advised, after booking, that only 15.00 flight was available. Actually flew at about 14.00. Young lady pilot was excellent and I got to fly alongside her in a single engined, 9 seater. Great views and would recommend.
We called in 24 hours in advance of our flight and were told that we were good for an 11:00 departure and to be there at 10:30. We arrived at about 10:00 and were told that we were good to go for a 2:00 departure and to come back at 1:30. There was obviously a slip up in the scheduling. Long story short, your personnel went above and beyond to make things right with us and we ended up on a 11:00 departure helicopter ride....in the front seat. It was absolutely fantastic. We have bragged on your company to all of our friends we also bragged about the flight.
My tour never happened. So much for your 24/7 help line. I received a pro forma reply that my message would be reviewed within 12-24 hours. I have still not received a reply. I originally reserved an air tour of the Grand Canyon to originate at Las Vegas. When I called to reconfirm my reservation, the origination point had been changed to Tusayan Az. I could not make hat drive with the time I had. Please review your help line process