Very disappointed with the tour, travelling from Ontario Canada with 2 families of 6, 8 of whom were children. Picked up at our hotel at 7:30am. Tour started late due to bus troubles, twice, hoover dam removed from tour to make up time, tv's did not work on the bus, were told to only use the washroom if "emergency", bus broke down on the way to the canyon and had to wait on the roadside in the hot bus with no a/c for over 4 hours until another driver arrived to transport us to the canyon at 3pm with no direction from driver or Gray Line at all, replacement driver drove like a mad man, honking at other drivers and driving erratically to get back for his other pick up, told us not to touch anything on the bus as it belonged to other passengers (wow). Waited until 4:30 for our driver to round us up, no one knew where to go or what to do, agreed to 2-15 minute stops at the canyon which were hurried and not worth the efforts. Sadly Gray Line has chosen not to re-imburse us for the trip, over $1200 USD They have offered 12 vouchers for our next trip and $450 USD, we do not intend to go back to Vegas again, it was the trip of a lifetime to see the Grand Canyon. What a waste of a day, was to be the hi-light of our vacation to Las Vegas.
Response from Host
Nov 2022
Dear Yatesy1968,
Thank you for being a Gray Line customer and we are very sorry that you experienced a mechanical issue during your Grand Canyon excursion. All of the coaches used by Gray Line are maintained to the highest industry standards, however as with all things mechanical, sometimes even well maintained vehicles have an issue. Due to the vastness of the American southwest, on the rare occasions that an issue happens, it does take some time for help to arrive. We are very sorry that this impacted your day.
Sincerely,
Zachary