Anthony was very friendly and accomodating! He was the only part of the tour that was great.. The e-bikes were good fun, but the tour scheduling was none existent, two of the three wineries we couldn't get any tasting as there was no scheduled tastings, we just turned up and hoped to get in. We were three people, they could have scheduled this to guarantee the 3 tastings and then out tour said "lunch, dinner and snacks and water" and we got supermarket sandwiches which we had to eat in the parking lot at one of the wineries as there was no where planned to seat and eat and then dinner was not understood by the tour guide to be included so we just got another round of exactly the same sandwiches. No drinks or water until asked. We alerted the tour on booking to one vegetarian in our party in advance and were told it would be a green salad wrap and quinoa. it ended up being a chicken wrap and side of quino. Certainly not a $150 trip per person. Take uber or lyfts and feed yourself at the wineries, it will be far cheaper and you can schedule a tour and guarantee yourself a tasting. Giant waste of money.
Response from Host
May 2021
Clarissa
We truly are sorry to hear about your experience. Anthony is a great guide so thank you for the complement. We do ask that you prebook and schedule the E-Bike tour and especially the pickup. Contacting us at 10:15 am on saturday morning (the day of the booking) and booking the tour and pickup for 11:00am left us scrambling. Then as I explained to you multiple times that we do have a lunch that is included and NOT dinner. The ride is from 11:00am - 4:00pm so lunch is at 1:00. No wehere does it ever state Dinner is included only lunch. The heading, description and whats included all spell out exactly what is included. The only place you may have seen dinner included but no lunch is the late afternoon departure which is at 3 then an early dinner is included at 5:00pm. But not both. So yes you rattled Anthony and forced him to give you two meals so of course they were the same as we DON'T serve both lunch and dinner. As far as tastings at wineries. It would be irresponsible of us to buy you tastings and as I explained many times to you over and over. We do not include tastings in the price. It clearly states tastings NOT included. So I do apologise if you feel cheated but I believe if you read the description it does explain all these points. As far as not been able to get a tasting at a winery that again was a favor to your group. You ask us to take you to wilson creek instead of dropping you off back at your airbnb AFTER the tour. We tried to tell you that it closes at 5. You would not listen, so Anthony dropped you off at 4:40 as a favor. So of course they would not serve you. Then after waiting 40 minutes for a uber you called Anthony and asked him for a ride back to your Airbnb. He drove back out picked you up and dropped you at your Airbnb as a FAVOR - and still you give us a bad review. Thanks.
Andrew
P.S. As you found out, good luck getting ubers and lyfts in wine country. Wait times are sometimes upto 90 mins