My wife and I booked the sunrise bike tour through Original Sunrise Summit Bike Tours, $200 per rider. I’ll refer to them as the Summit Bike Tours. We chose the self-guided tour about 8 weeks before the event. This self-guided tour cruises down the slopes and switchbacks of Haleakala. We left our hotel at 1:30 am and arrived around 3:15 am. It didn’t take long to hear the weather report, wind gusts to 40 mph, rain, and sleet reported at the summit of Haleakala. I can’t wait; sounds like winter to me in Hawaii. Was this going to be a waste of money and time?
The trip up to the Haleakala National Park was interesting. The driver, Marlin, told stories, provided some valuable Hawaiian culture, and wasn’t shy about being witty at times.
Most of us travelers simply stared out the dark and foggy windows mesmerized by the brutal weather forecasted on the mountain. Our group was designated as self-guided, which meant we had to be able to follow their paper map. Besides the map, as we winded our way up the mountain, many of us attentively listened for the announcement of a critical road marker was announced. For the entire descent, there appeared to be three decision-making intersections so we needed to know whether to head left or right at the correct one. It’s still dark and bumpy and as you snake your way up, you may be inclined to follow a group even though we were self-guided. Said differently, conditions and situations have changed.
We arrived at the Haleakala National Park with zero visibility. We walked around the vistas trying to see any semblance of a rising sun but Mother Nature had other ideas. After 45 minutes of waiting for the sun to appear, the van was taken down several thousand feet to a dry patch. I thought for a moment that our luck had changed.
A group of us left right away – these hydraulic brakes certainly were used regularly down this mountain. One of the tour guys suggested that constant descent braking is essentially the Gravitational Mitigation Strategy. For the first 20 minutes of steering, the weather cooperated but soon the damp clouds came rolling in. The rain wasn’t cold, but it made me get to know my handlebars more intimately. The rain cloud appeared to follow our path of switchbacks and sometimes straight roads, we performed the last 30 minutes on our bikes in a downpour. With or without eyewear, you’re not seeing well and neither are the others. With so much rain, rapids of water crossed our paths on the paved road, we gripped some more, knowing the trip was soon complete. Unfortunately, my paper map fell into about 8 rectangular pieces, at this point, unusable. At critical decision points on the road, without a map and no markings, at several times, we shrugged our shoulders. I know this ride may have been an exception and typically these pocket-sized maps are useful, but why not create a backup plan? For the critical decision points down the mountain, paint a blue or green circle on things such as telephone poles or tree trunks. That’s a small favor to ask and may help others in a similar situation.
So Summit Bike Tours knew about the conditions on the summit that day – a strong chance of no sunrise. Were they sure visibility would improve in the next few hours? They also knew there was a strong chance the weather that will confront a descending cyclist would be light and heavier rain. And what was their response? Nothing. At that parking lot at 4 am and staring at the bike demo, part of that demo could have provided an opt-out based on the poor conditions.
What do I mean? The shop wants your business and wants you to attempt this, however, in good conscience; under these conditions, guests should have been allowed to opt-out with a 50% refund. Isn’t that what ethical companies would have done? Why didn’t Summit Bike Tours provide this option? I don’t know and I’m not in the business to speculate. All I know is the riders were inconvenienced big time with this experience. From the stress of not knowing where exactly to turn to zero visibility on mount Haleakala, the overall trip was a major disappointment to us – the only takeaway was a challenging story to tell.
One more thing, I ponder that the availability of clean restrooms in good working order is a fair expectation. Summit Bike Tours is one of many businesses located in a large, former fruit factory. Unfortunately, all of these businesses shared the same bathrooms. One stall was out of order in the men’s room, overall condition was poor and unsanitary. Regarding the women’s, they also had one stall not functioning. It took all of 5 minutes to realize those employees and guests have few options but to use this filthy bathroom. Moving forward, clean and well-functioning restrooms should be more the rule and not the exception.
Response from Host
Nov 2021
Thank you for your review. Our cancelation policy does allow for guests to opt out of a ride for a variety of reasons including weather. We will also assist anyone who is riding then decide they do not want to continue, give us a call and we will pick you up. The weather can and is often unpredictable, but that is one of the intriguing aspects of the 10,000 foot volcano in the tropics. Regarding the restrooms, unfortunately we do not maintain the restrooms of the facility we reside in. We agree, clean restrooms are essential and necessary, but our pleas have fallen on deaf ears with our property management.
Guests wanting to know more about our cancelation policy are welcome to contact us directly.