Chuck with Colorado Rafting Adventures was skillful and friendly. The half-day trip was perfect for the family. We had a blast.
We were flying a little blind in getting to our reserved time, despite a number of emails from Viator. I found that most of the emails from Viator weren't very informative or helpful, and some of them seemed more oriented around promoting Viator. Getting spammed less and simply having a bridge between Viator and the contracted service provider would be better. If that was in the many emails I received, it was buried in a bunch of fluff. I managed to find CRA's number and just call them directly, to ensure where I needed to be.