I was disappointed that the equipment provided was not up to standard. The fins were not adjustable and were very uncomfortable. In addition, there was little orientation to the use of the snorkel gear. The weather was not conducive to seeing the fish, which of course was not the tour’s fault, but given the conditions it would have been nice to have been given the option to reschedule.
Response from Host
Dec 2024
Thank you for sharing your feedback with us. We're sorry to hear that you were disappointed with the snorkeling equipment and the overall experience. We understand that having the right gear is crucial to fully enjoying the activity, and we apologize that the fins were uncomfortable and not adjustable to your liking. Your comments about the equipment quality are important, and we'll be reviewing it to ensure that it meets the expectations of our guests.
Regarding the lack of orientation, we appreciate you pointing this out. We will work on making sure that our guests receive clear instructions and guidance on how to use the snorkel gear properly to enhance their experience and comfort.
We also understand your frustration about the weather conditions affecting visibility, and while weather is beyond our control, we sincerely apologize for the impact it had on your ability to enjoy the fish. We do want to provide the best experience possible, so we will look into offering more flexible options, like rescheduling, when weather conditions are less than ideal.
Thank you again for your constructive feedback. We truly value your input, and we’ll make every effort to improve these aspects for future guests. We hope you’ll give us another chance to provide you with a better experience next time. Safe travels!