Ok, so we'd already walked out of the Wipeout Bar & Grill because the smell of fish was so bad in there and we don't eat fish.
So we chose Hard Rock as we've had some good meals in other cities in the USA in the past at Hard Rock.
Before seating us, the lady tells us they add a 20% mandatory service charge to the bill. That shocked us and we almost walked out of there too, but by this time, we just wanted something to eat so went with it.
We always tip well anyway but that should NEVER be mandatory! You tip based on the level of service you receive and to be perfectly honest, it wasn't. The restaurant wasn't overly busy and we still waited ages just to get drinks. Maybe that's why it was mandatory, because the service is pretty bad and they know you aren't going to give maybe more than 10-15%??
The food was excellent, I can't fault that, but to add on the service charge is just wrong. At least make the 20% worthwhile!! Can't give anymore than 2 stars in this case, purely down the principle of that. Do better HRC.
Response from Host
Nov 2022
Thank you for the feedback and we apologize for the disappointing experience. We will be sharing your feedback regarding the gratuity with our corporate team. Taxes and city surcharges are mandated across all businesses in our area. Again, we apologize that the experience did not exceed expectations and we hope to better serve you in the future.
S.H