The tour was the worst I have ever been on in my life. The guide was friends with people on the tour, so instead of involving other people, he only wanted to hang with them. He said maybe 5 things to others in the group. One person fell and there was no care about them. There was also an older person, and the guide walked so far ahead that the group could not see the man for the majority of the hike. The man and his group even had to guess what trail was taken at one point. It was very slippery that day. What if he slipped? Even heard the guide ask his friends to come to the front of the walk so he could talk to them vs talking to others.
The only saving grace was Michael. He was really great for the few moments he was around. You have a great employee with him.
Response from Host
Nov 2023
Aloha Angie K,
First I want to apologize and tell you how very sorry we are you had a bad experience with Outfitters Kauai. We take a lot of pride in being a 5 star company and offering great and amazing experiences for our guests. Our guides are among the best in the industry. There is no excuse for what you experienced on you tour. We take your review seriously and will deal with Ben to make sure this does not happen again.
Michael is always great. Thank you for the kind words about Michael even though you were highly disappointed with Ben. We hope to see you again so you can see what Outfitters Kauai is really all about.