Overall I was happy with my lei greeting and would recommend doing this, especially if you have never been to Hawaii before. We missed our original flight, and of course since it's 3 hours earlier in Hawaii then LA, when I called Lei Greeting, they were closed as it was still in the middle of the night in Hawaii so I had to leave a message. I worried that they would not get my change in flight, and that the lei greeting would be missed, but I was pleasantly surprised and happy when our greeter was there waiting for us. She gave us info on where to pick up our bags, and where to go for our rental car. Overall a good experience.