Thank you for bringing your frustrating experience to our attention and we're sorry you missed your departure time. Please reach out to me directly at
[email protected], so we can discuss a full refund. This is the first time I've heard of such an issue, but we certainly don't believe you should pay for an experience you weren't able to go on. We apologize if this was handled poorly.
I look forward to hearing from you and again, thank you for bringing it to our attention.