We purchased our tickets online and were very disappointed in that experience. First, the āstay on the trolley experience wasnāt obvious. The website was difficult to navigate. When we arrived at visitor center we we told to stand in the line to buy tickets then told to go elsewhere. It was confusion and the staff didnāt seem to know what to do. We ended up sitting on a trolley for half an hour before our tour actually started.
All together it was almost an hour from the time we arrived at the staring point until the tour started. Not acceptable for having bought tickets ahead.
The tour itself was fine but not as exceptional as we were expecting.