The boat captain was extremely personable and knowledgeable.
The tour driver Greg admitted he was sick and still chose to drive around with 11 visitors in an enclosed van. He drove with the cell phone on his lap and did not have his eyes on the road 100% of the time. He complained about other passengers when they left the tour without notifying him, and although he was justifiably perturbed at the slight and presumably the loss of tips from five passengers, good customer service would dictate that he resolve the matter privately with the party in question instead of out loud.
There was considerable time spent driving around the neighborhoods to point out minor sights. Not sure if there could have been more time spent at Disney Springs, visiting The Wheel or some other places. Although we received a voucher for two free rides at The Wheel, the voucher was impossible to use since our vacation schedule for the other days was already planned in advance