First things first, definitely book this tour directly with the company--it's cheaper that way. I was struggling to find a good aurora viewing tour that wasn't booked out as my trip to Fairbanks was drawing closer and came across this gem. They take you to a spot somewhere off of the Chena Hot Springs road away from the light pollution in a pretty big group split up into two vans and a couple other people followed us in their own car. What's cool about this tour is that if we didn't see the lights at the first spot, they had two other spots they could take us to chase the lights. But the first spot didn't disappoint us.
It was -13 degrees when we were out and were thankfully able to see the lights starting around 12:30am and it danced on and off until almost 2am. The photographer, Nick, took some cool pictures of us, which is unlimited and complimentary by the way if you are okay with unedited photos. Keep in mind that when aurora chasing, the lights aren't strong enough to be completely visible to the naked eye. You just see a green tint in the sky but through a camera, you can see it much more clearly. I definitely did not know that coming to Alaska but Nick was helpful in explaining that to us.
The company also served us hot drinks, water, and hard seltzers as well as reindeer dogs to eat in a bun. You warm up the reindeer dogs over a little campfire they built with provided bonfire skewers. We ended up getting cold quite a bit so we stayed in the heated vans until Nick would get us when the aurora lights are back out.
I knocked them down a rating though because they are unreachable via email or phone advertised on their website when you try to book with them. I was pretty sketched out when I booked the tour with them but the day of the tour, they texted me letting me know the conditions and chance of seeing the lights. They stayed true to their Aurora Guarantee policy and offered the options one what you want to do after hearing about the chances.
Shoutout to Bri for being our tour driver and keeping us safe on those icy roads! She also came back to our hotel when I had forgotten my tripod in the van, which I will forever be grateful for. She also gave me and my friend each a cool sticker.