We have done horseback trail rides in other places and this was definitely the worst when it comes to organization. It feels like the employees there are disgruntled and consequently the flow is slow for getting saddled up and also not having enough information passed on to all participants. Our guide was hard to hear or understand and we were also saddled with another group with unruly children who werenāt being supervised by their parents. The actual trail we rode wasnāt very interesting and we surmise it may have been an easier trail chosen because of the kids. I suggest any party with children should have a separate trail ride from adults. Other than that, it was still enjoyable and we got our photo moment on the ridge. In the future I would probably choose another company. Customer service here was definitely lacking.