I had a noon appointment and no one showed to the meeting point on 54th. I called the number given and they told us the meeting point was across from Eden Roc which was 9 tiring blocks away. We were told that someone would be there with a sign, awaiting us. We called again and again. It took 45 minutes for them to show. Once on the pontoon, we were then told we were not on their list. Come to find out, this is 3 companies in 1. This company is also associated with Blue Water Miami and an independent guy. The jet ski experience was fine. After 30 minutes of riding, we had to wait another 45 minutes for the pontoon to arrive. Upon arrival, they realized they overbooked the next group and had to sort it out which took another 30 minutes for us to leave. What was supposed to be a 1 hour excursion took a HALF DAY. Do NOT book if you donāt want your time wasted. Iād ask for a partial refund for missing my other reservation, but Iām sure the company wonāt grant it.