We picked the Ketchikan Duck Tour as it looked a good introduction to Ketchikan and for the unusual experience of travelling in an amphibious vehicle; it met our expectations on both counts. I recommend taking the earliest tour, as we did, because we found the guide’s commentary and advice helpful in planning the rest of our limited time in Ketchikan.
There were duck whistles available on board which provided amusement for all participants involved. I took one home to my young granddaughter who took great joy in producing various sounds including a loud “daddy” quack and a softer “mummy” quack. Sadly, it was damaged during washing and rendered mute. My granddaughter would plead with me to fix it which I could not do. Other whistles didn’t do the job so I emailed Alaska Amphibious Tours to explain my dilemma and ask if I could purchase another whistle.
I had a quick reply from Dominic Farley (General Manager), to quote: “Let’s put some quack back in her life. We would love to see a smile back on her face. Please give us a mailing address and we will send you one as soon as possible”.
Soon after that a package arrived, all the way from Alaska to Australia! I did not tell my granddaughter what was in the package but let her help me open it. Her look of surprise and joy was priceless as she saw the contents. “Look Nannna, I’ve got four duck whistles!” Despite her parents’ lack of appreciation for the new (loud) acquisition she and her baby sister have enjoyed these gifts immensely. So, a big “Thank You” Dominic Farley and Alaska Amphibious Tours; you brought big smiles to the faces of two little girls.
We thoroughly enjoyed and would recommend the Ketchikan Duck Tour anyway, but Dominic Farley’s kind gesture was a lovely, big bonus over and above this.
Response from Host
Jun 2018
Thank you for taking time to review the Ketchikan Duck Tour. We are so pleased to hear that your experience with Dominic was one that exemplified customer service. We are very glad to hear that the joy of "quack" has continued to bring smiles to those young ladies all the way on the other side of the globe. Thank you for choosing the Ketchikan Duck Tour!