We have done manta night snorkels with a Groupon with other companies and they were amazing. I tried this company because they were running the current Groupon. We did see mantas that put on a good show, but weāre highly disappointed with My Kona Adventures. With other companies we paid for an hour and got an hour in the water. With My Kona Adventures we paid for an hour and got 25-30 min in the water. They were constantly talking about wrapping up early and getting other groups out. It felt like they were more concerned with getting volume out to make money then actually providing a good service. There was no passion for the mantas or the experience, just a passion for the $$!! We were so disappointed since we have done this with other companies so we know how good this could of and should of been and wasnāt! Snorkel with the mantas, it is unforgettable but DONT give this company your money!
Response from Host
Jun 2019
This is SO sad to read considering we took you on a re-ride! And just to make this clear it was NOT 25-30 minutes, the ad on groupon CLEARLY says how much water time you get and we time and track each tour.
As for wrapping up? it is common practice with every company to give the guides in the water notice when they have time counting down.
Now let me get into you saying all we care about is the money, shame on YOU!
If we cared only about money we would be far more expensive AND we would not have a groupon ad out as I am sure you know we do not even make HALF of what you pay. So much for us only caring about money. WE are not one to get defensive but this is absolute ridiculous on your end considering we know that we went above and beyond for you and your family. You should really be ashamed Ln Graham. I am so disappointed that you would do this, honestly. What a shame!
I want everyone to know something...GROUPON comes with a NO-RERIDE clause. We tell you over the phone and in emails. However, we absolutely dislike anyone walking away without seeing manta rays. We put this group out again, for FREE and still she leaves a review as such. We understand that we can not make every single person happy but I want everyone to know that we are NOT only about money as it mentions above and that we went above and beyond.
We hope that anyone reading this will look at all of our other reviews and or reach out to us with any questions regarding your tour experience or questions you may have.
Thank you!