Aloha, Howell. We are very sorry to hear about your experience with our Horseback Tour. What you've described does not meet our Ho`okipa (hospitality) service standards. We will be sharing your feedback with the department manager to look into further and follow up with the appropriate corrective actions. Please contact us directly at
[email protected], with your name and confirmation number, so that we are able to apologize to you personally. Thank you for taking the time to provide us with your feedback, so that we are able to make the necessary improvements, and please accept our sincerest apology. Mahalo.