Absolutely horrible experience. Captain Nilda was not only unaccommodating, but she was also very rude and disrespectful to our entire ash-scattering memorial service. This was supposed to be a special service to commemorate our loved one- our last good bye to her, but these horrible people took that away from us. We were devastated that the captain just drove off, after a mere few minutes time at the destination. On top of being unaccommodating, she was also disrespectful during our prayer time- interrupting the prayer with an announcement. The captain claimed that she communicated the time to us, but never explained or clarified any of the details, our family was left not knowing when to do things and eventually missing our last goodbye as they scattered the ashes and drove off within a few minutes time. I would never do any type of memorial service or business with these people ever again. They do not care about our families and definitely will not care about yours, they only care about the money. For an hourās service, 50+ minutes were spent getting to the destination, which leaves only a few minutes to do anything else. This service was a scam and not worth the money at all. Please do not waste your money with them, as they definitely are unprofessional and have no regard for the dead.