DON’T WASTE YOUR MONEY unless you love poor cafeteria style food! I normally do not write long reviews but I suggest reading so you are prepared….My wife and I booked this event for our Luau event while on Kauai. We were very excited and the idea of a private dinner and then preferred seating for the show sounded worth the $450. The reviews of Gaylord’s restaurant were very positive. Earlier in the week we had lunch on the property as part of a Train Ride and walk through their orchard and the food was very good and fresh. This made us even more excited for the evening event.
The evening arrived and my wife and I dressed for a night out. When we arrived we were to be greeted with a glass of Champaign and then to be seated. This was the first miss of the evening as we were seated but no welcome Champaign. Soon our waitress ( a very sweet young lady that seemed very helpful) approach our table and explained the evening’s order of events. She said she would soon present us our Welcome Champaign and then asked if we wanted any cocktail or wine off the menu (this was an additional charge and we knew that as well) or had any special dietary needs. I informed our waitress that my wife was Gluten Free (which I also indicated when I made the reservation). We ordered a bottle of wine and placed our appetizers at the same time.
Before both our Champaign and bottle of wine arrived our appetizers arrived. My wife had the Jumbo Shrimp Cocktail and I had a pickled vegetable salad served on a Brioche Tartine. My wife took a bite of her Shrimp and nearly gaged on it as it was completely undercooked. I then cut into my Tartine which appeared to be just a pile of pickled vegetables on top of what looked like a flatbread/pita from Costco. My wife sent her shrimp back telling them it was undercooked. We then had something happen that NEITHER OF US HAVE SEEN before - the server returned her original plate with the same 2 pieces of shrimp (minus the bite she took) that had just been warmed in a micro-wave!! This of course brings many questions to mind around overall cooking and handling practices in that kitchen!
For the salad we both had the Caprese salad. This sad looking salad arrived with bread on both (no attempt to adjust to gluten free) and with what looked like yet another Costco purchase of mozzarella cheese and overdressed greens. At this point we both were thinking surely the Fresh Catch of the day that apparently was line caught earlier in the day would be great. We were getting a local fish that was apparently only in season for 6 months and that it was light white fish and the dish also included pulled pork. As the dish arrived, in hindsight I wish I would have taken a photo, we both lost our appetite as our plate of food looked like it literally was coming from a cafeteria catering to hundreds of dinners. The fish had some type of white sauce served on a bed of cabbage, beside that was a pile of dry looking pulled pork, a large scoopful of white rice with no attempt of seasoning, and a pile of what looked like pico-de-gallo of some sort. We both took a few bites to see if there was a hidden gem here - there was not! The fish was overcooked and the white sauce’s purpose was to apparently add some flavor to the dry fish. The pulled pork lacked any flavor other than salt and was also dry. At this point we both resigned to not eating any more.
Desserts arrived, and despite asking for a gluten free desert, my wife’s ice cream was served inside of a very glutinous pastry that had one small scoop. At this point, my wife and I were terrible disappointed in our choice to spend the extra money for what we thought would be a great start to the evening. We then were escorted to our reserved seats for the Luau performance. We did get front row seats which was a plus and while the performance was not a true Luau type performance the performers were outstanding. Unfortunately, at the point of the performance my wife and I were so annoyed by the entire evening it was hard to fully enjoy the hard work these performers put in.
BUT WAIT - the evening is not over….. As we are leaving the performance area, my wife needs to stop as her stomach is upset and she uses the restroom - I will save the details but suffice it to say, it appeared as though the undercooked shrimp and poor food care had a negative impact on her.
I will be call the Gaylord’s today to place a complaint but I have no expectation of any resolution.
FIND A DIFFERENT LUAU!