I am a seasoned traveler and I have to say that this was the worst excursion I have ever taken. The trip was supposed to meet in front of a pizza place in Niagara Falls, NY and then have 3 stops before getting on a boat in Ontario, Canada to view the fireworks and falls and then return to the starting point. NO WHERE on the advertisement did they say this was a walking tour. The advertisement said ānot wheelchair accessibleā and āmost people can participateā. Upon our arrival at the pizza place we were met by our guide who told us she doesnāt normally guide this trip and she was filling in for a friend as a favor. There was one other family present for the tour. She then said that we would be walking to Canada. Both families looked at each other and were shocked as none of us were aware this was a walking tour. I immediately asked her how far we were walking because I am a disabled veteran with some mobility limitations (canāt really walk more than a mile without severe pain). She kept dismissing me and said, ādonāt worry, you can do thisā. She also said she would walk at a reasonable pace (I am not slow) and that it would be ok because the calcium ions in the water that mist up would take away any pain. I felt forced at this point to walk on the tour (we paid almost $300 to take this). She started off by taking us through Niagara Falls, NY. Her narrative was about the 40% poverty rate and how we should avoid a particular business as the owner had poured gasoline on a female patron he thought had stolen from him and lit her on fireā¦.he had been arrested, but then let out due to bail reform within the past few days. She also pointed to a street about a block away and said we shouldnāt walk past the casino as it was very dangerous. By the time we got over the border to the boat, the walk was 3 miles! I was in so much pain, my husband had to find a wheelchair for me to be able to go any further and get on the boat. This put quite the damper on the boat ride that I was really looking forward to. I didnāt know you could book this specific extended ride directly with Hornblower (for $100 less). If I had known about the walking tour, we would have never had booked this. The guide was not going on the boat ride. She made a suggestion that she would meet us at the top of the ramp at the end and my husband could walk back the several miles with her to get the car, cross the border and come pick us up. We agreed to that plan. The boat ride was good. After the ride, I received a text message from the guide that said the other family had decided to stay in Canada and asked if we needed her to escort us back to the starting point as agreed. She also said she was at the flagpole a short distance away. I immediately texted her back and said we needed her as my husband didnāt know his way back and she also had the necessary change to purchase the pass to go across the border (only small bills or coins were accepted). She told us she had that covered at the beginning of the tour. She didnāt reply at all to me. My husband got to the flagpole within minutes and called her. She totally ghosted us ā didnāt reply to texts and calls went to voicemail. My husband was in an unfamiliar area and had to figure out the way back by himself at 11 pm. My daughter and I had to wait in Ontario on the side of the road for him to return as well. Fortunately, he had an app to help get back to the car and then found a $1 bill in his pocket. Otherwise, he would not have been able to cross the border to retrieve the car. There were more things that were not ok about this trip, but these were the āhighlightsā of our experience. DO NOT USE THIS COMPANY AT ALL ā THEY MISREPRESENTED THE DETAILS AND THE GUIDE ABANDONED US ON THE TOUR.