We were scheduled to be picked up at 6am at JFK to be taken to NYC Grand Central. They were 20 minutes late and that was just the start of the nightmare trip. We spend the next two hours being driven around the airport to different terminals as the driver was being sent by the companyās dispatch to pick up people that were not there. When I called to complain, while still in the van, they kept repeating to me that they just needed to pick up two more people at terminal 5 (this would be the 2nd time we would be going to terminal 5) and it would take only 5-7 minutes. As I write this review, I am still sitting in the van waiting to be drive to NYC. Whatever you do, donāt use this service! They are incompetent, unreliable and their management is a shambles that is running the company into the ground.
Response from Host
Jun 2023
Hello,
We apologize for the extremely disappointing experience you had with our service. We deeply regret the delay, confusion, and inconvenience you encountered during your transfer.
We appreciate your feedback, and we will investigate the issues you mentioned to ensure that such incidents are not repeated in the future.