I think we had the rudest, grumpiest driver ever for our return to JFK from The Sheraton Times Square.
We were advised we'd be picked up at 6pm, at 4pm we were just killing time in the hotel lounge, i looked out to see a Go Airlink van outside, so on the off-chance i went outside to ask if transfers were on time, he asked my name, which i gave, it was us he was there to pick up, complete panic now as i had to go and get our luggage and my wife, the driver obviously not happy, decided a few swear words would be helpful.
I grabbed our luggage and rushed out to load our cases, only to find the driver had driven off, luckily he'd only got as far as the traffic lights, i had to run to stop him driving off, again he was rude and swore, and told me to get our luggage and he'd wait up the road, so again had to run back to get our luggage, finally caught up with the van and he threw our cases into the van.
The journey to JFK wasn't a great experience either, i'm not sure if the unscheduled trip around NY was meant to be a bonus treat or not, he sat in a lot of traffic from W 53rd St to turn right into W 42nd St, only to turn around at 9th Ave and head back to go over the Queensboro Bridge, complete with added swearing at pedestrians and other drivers.
Arrival at JFK was again met with swearing when the sliding door on the side wasn't unlocked, and he had to go back to his seat to release the door, dare i suggest that maybe he's in the wrong job?
I wouldn't recommend this transfer company.