The reason for the 3 stars is solely due to the amazing manta rays, not the crew. The crew alone would have gotten 1 star. We did the manta ray snorkel with Ocean Encounters on 10/18/22. We were so excited because we had previously done one in 2015 with another operator and loved it. Although the rays were still amazing and awesome, the crew was less than desirable. Only one of the 4 or 5 crew members was friendly. The others, Captain “Momi” included, seemed totally disinterested in the passengers and had little to no enthusiasm for their jobs. They never smiled, or tried in any way to interact and make passengers comfortable. It was very disappointing. A tour guide’s enthusiasm can be contagious (in a good way), or alternatively, depressing. They never talked to the passengers about the manta rays. We will never book anything through Ocean Encounters again.