Sunday at 11:00 am presented low tide and too much boat traffic. I did not like this location. The guide gave boring details and was 19 years old talking about the importance of wetlands to us who grew up on Cape Cod Bay and the Long Island Sound. We all are extremely knowledgeable about the importance of estuaries, etc. His audience were all in their 40ās and well educated, which our guide was not. Nice kid, needs to learn to adjust speech and facts to the audience. If we were under 20 years old, we might have been interested. Saw one dolphin in the distance. Very disappointing way to spend $195.00 will not use this company again.
Response from Host
Apr 2023
Thank you for caring enough to share your feedback with us. We are sorry to hear that you did not enjoy your experience. We understand that low tide and boat traffic can affect the quality of the tour, and we apologize for any inconvenience this may have caused. We are also surprised to hear that you did not enjoy this time of day, as it is typically one of our favorites to be out on the water.
We are sorry to hear that our guide did not meet your expectations. We strive to provide knowledgeable and engaging guides, and we apologize if this was not your experience. We appreciate your feedback and will use it to improve our training and communication with our guides.
Regarding the dolphin sighting, we understand that this can be a highlight of the tour, and we apologize that you only saw one in the distance. We cannot guarantee sightings, as we are observing wildlife in their natural habitat, but we always do our best to provide our guests with a memorable experience.
Finally, we understand that spring break can bring increased boat traffic, and we apologize if this caught you by surprise. We appreciate your feedback and will take this into consideration for future tours.
Thank you again for choosing our company, and we hope that you will consider giving us another chance in the future. If you would like to discuss your experience further, please do not hesitate to contact us directly.