Museum of Ice Cream NYC

Overview

We’re not a traditional museum—every installation is interactive, meaning touching isn’t only allowed, it’s encouraged!

City: New York City

Sat 21 Sep

Other dates

You can choose the date already on the booking website

Starting at $48.70

Make a reservation

Sat 21 Sep

Starting at $48.70

Make a reservation

New York City Tours

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What's Included

Enjoy a variety of tasty sweet treats along your journey through the galleries!

Route and map

Meeting point

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New York City
558 Broadway

Please proceed to our front entrance and have your tickets ready via mobile device. One of our guides will scan your ticket upon arrival. Once your tickets are scanned, our guides will relay some instructions and ground rules to help you enjoy your experience to the fullest!

End point

This activity ends back at the meeting point.

Additional Info

Wheelchair accessible
Infants and small children can ride in a pram or stroller
Service animals allowed
Public transportation options are available nearby
Transportation options are wheelchair accessible
All areas and surfaces are wheelchair accessible
Suitable for all physical fitness levels
Starting from Monday, March 7, per the announcement from NYC state, there will not be a vaccine requirement for adults or children to enter the museum. Masks are optional and encouraged for unvaccinated guests.
Hand sanitiser available to travellers and staff
Regularly sanitised high-traffic areas
Guides required to regularly wash hands
Paid stay-at-home policy for staff with symptoms

What To Expect

Museum of Ice Cream

We invite you to enter a realm where Anything Is Possible. From unicorns, to cookie carousels, to swimming in a pool filled with rainbow sprinkles, you can expect to be inspired to play, imagine and connect with those around you here. Come join our rotating experiences, explore our whimsical shop, and get a taste of our cafe at Museum of Ice Cream New York.

Cancellation Policy

All sales are final. No refund is available for cancellations.

Traveler Photos

Reviews (247)

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Q7048LDannh

Nov 2022

This place is a ‘museum’ in no sense whatsoever, more of a slightly shabby playground with some decently tasty treats. Right off the bat, the staff seemed a little overwhelmed and unorganized, friendly but flighty and inconsistently service-oriented. We were herded this way and that, with little to no communication about what was happening until you inevitably screwed up and stepped out of line, or got confused about what group was being admitted. The interactivity portions were…fun but a little weird. Doors with video behind them, pink wallpaper, scoops on the wall, etc. A room of plastic bananas 🍌 hanging from the ceiling invited you to walk through it, only to see signs off to the side not to touch them. Odd in an interactive museum that catered to kids. Makes for a cool photo op though, which brings me to my main point: this is not a museum. It’s an indoor playground (already with A LOT of unrepaired damage and non working parts/interactivity) with some pretty tasty ice cream, admittedly. My favorite was the birthday cake! The slide was pretty cool, and there’s a playground towards the end of the experience and the sprinkle pool which was a hilarious madhouse and cutely designed. There are several rooms, halls and areas with little to nothing to do there. Don’t go expecting to learn anything about ice cream, all the information is on teeny weeny placards on a few of the hallways. At one station they ran out of spoons, and instead of keeping things moving by prepping orders, they didn’t seem to be in a hurry to keep customers moving, but just chitchatting with a single group while the line got longer and longer. Imagine if a restaurant was run entirely by teens. Nobody was rude, and some employees were on top of their game, others were surly and took their time serving customers. If you want some cool pics for Insta or are cool paying a decent chunk of change to treat your kids to an hour’s amusement, go for it. Here’s what I’d do: in some of the more pointless rooms/areas, include some exhibits about how ice cream is made, or fun facts, history, but an actual exhibit, not just plaques. Finally, fix the broken stuff. Take a note out of Disney’s playbook. We saw plenty of inner workings, food and supply carts, boxes, damaged parts, and overall disorganization and confusion that took away from what could have been a pretty magical experience.

Response from Host

Nov 2022

Thank you so much for your review! We appreciate your feedback, as we're always striving to improve the experience for our guests. You're welcome to email us at [email protected] to further inform us about the details of your experience.

Kristin_R

Nov 2022

Entering into the experience in the hallway had a really cool effect on the start of the journey. The subway and the room with ice cream scoops out of the wall were amazing! The tastings were a great bonus.

janpesk

Nov 2022

First off, I found the processing fee of $9.50 per ticket to be absurd way of hiding the real cost of the ticket. The museum is basically rooms set up for instagramable pictures. Our kids enjoyed it but I think it is overpriced for what it is.

Response from Host

Nov 2022