JustHonestReviews
Dec 2021
Not that good. Organization here was a mess, often running 30+ minutes behind tour times due to poor design. It’s an unfortunate money grab that doesn’t seem well thought out. Don’t get me wrong, the harbor view is OK, sunset adds a pretty photo opp. But not worth it. We even did the VIP / skip the line - the lady handing out the tour iPads was extremely rude, the iPads have no headsets….not very accommodating! Makes it very difficult to hear (imagine 100 of these blaring in a tight space.?). You could easily provide $5 throwaway ear buds. Most important, this is just as high up as the Empire State Building….. so other than the harbor, why bother. Also, this tourist trap has a cafe and small grab n go shop right in the way of the view. A better idea; tour the 9/11 museum next door and the Empire St Building in midtown. Pls let me know if this was helpful.
Response from Host
Jan 2022
We set a high standard for our team and experience - we’re sorry to hear this was not met during your visit. Feedback like yours is important to us as we are always making adjustments to our operation to ensure the best possible experience for our visitors. I would like to discuss this with you further, if you would be so kind as to email me at
[email protected] with preference of call or email. Sincerely, Delfin Ortiz, General Manager, One World Observatory