It was horrible. Absolute zero visibility and tried to get a refund but since was done through trip advisor said needed to contact them. Tried to call 4 times and left a message before and days before experience and nobody will contact me. Then was approached to pay an additional 15 to watch videos on an iPad because large movie screens wouldn’t come down from ceiling. The only enjoyable part was the elevator ride that shows views of NYC through time. I realize nobody can control the weather but being contacted after trying to get a refund PRIOR to event and day of would have been the right thing to do. I’ve always booked my experiences through Trip Advisor, but not so sure going forward .
Response from Host
Dec 2021
Thank you for taking the time to leave a review. We strive to deliver the best experience possible, so we’re sorry to hear you had a frustrating experience. Sincerely, Delfin Ortiz, GM, One World Observatory