So Iāll start by saying, this trip was worth it because the actual snorkelling was amazing, we saw so many fish, eels and sea turtles. Which was once in a lifetime experience! We also saw dolphins swimming and jumping by the boat, also amazing! However, I feel the staff were not very professional. Clyde was very friendly, funny and helpful. However, the female member of staff (sorry Iāve forgotten her name) was quite rude and not very helpful. They really advertise their trip as great for novices, and even non swimmers. This was my first time snorkelling and I felt very unprepared. She did around a 30 second briefing on how to put on all your equipment, no real safety advice about whilst in the water. I struggled to fit my mask and I didnāt receive any help, even when I asked she was very reluctant to help me. Then when we got out of the water, we were unsure what to do with our snorkelling equipment, as we were given no instructions, so we put them in the bag and she snapped at us and said āin the bucketā so I put them in the bucket, she was quite rude and said it needs to be disinfected.. as if we were supposed to know that. Then we weee unsure what to do with it afterwards so we washed it out then she snapped and grabbed it off us and finally said she would deal with it. Personally just didnāt make us feel good during the trip. The food would maybe be ok but be aware if itās relevqnt to you thee isnāt really a vegetarian option, itās rice, salad and pineapple.
Overall I did enjoy the snorkel part but the staff didnāt eeallf make it the most enjoyable.
Response from Host
Jun 2019
Aloha Demandinghannah,
Mahalo for cruising with us on the Kai'Oli'Oli and sharing your review, we appreciate your feedback.
We are grateful that you enjoyed your snorkeling and overall experience and we apologize if our customer service fell short of your expectations. We hope we can reassure you this is a rare experience and hope that you can consider joining us again.
Aloha,
Ocean Joy Cruises