We were a group of 3: my husband, myself and a friend of Jake, our guide. To start, we were denied the chance to have two kayaks and instead had to get on a double, even though Jake's truck had plenty of kayaks. On arrival, Jake greeted us with a handshake! in the middle of a pandemic. I didn't even have a chance to react when he was already shaking hands with me. He denied me the chance to bring my phone to take photos, even when he had a dry bag to hold it, where he had room for my glasses case, but would not carry my cellphone. Instead he offered to sell me a $65 set of photos, whales included.
We got on the kayaks, and Jake's friend was afraid of everything: the kayak, the snorkeling, etc, so we went not very far offshore, not even close to a possibility of seeing whales nearby. We snorkeled at a single spot, where we saw one turtle and few scattered gray fish, and got back to shore. Meantime, Jake said something about the whales call underwater, but I was 12 feet away and didn't hear it, so I missed it. He also mentioned it was OK to remove our life jackets, but I also missed it, and it was clear he couldn't care less. What I did hear well were his misogynist jokes, mocking female clients and mimicking their voices trying to get back on the kayak (never mind his male buddy was freaking out about everything the whole time and affected our experience). On the way back the conversation was about the motorcycles he and his buddy ride, instead of whales, turtles and ocean life.
To top the horrendous $179 experience, he: 1) asked us twice for a tip (which we gave), and 2) shared with us that he's not getting vaccinated for covid-19 because he believes he will be injected some micro device to track him (remember the handshake?)
There are many other companies and non-profits in Maui for much better experiences than this. Go elsewhere.
Response from Host
Feb 2021
Aloha Ivonne...Our apologies that you're outing / guide Jake was not as you expected. You can expect a call from one of our team members soon to personally discus your outing to fully understand what went on. As you can see from our other reviews, this was not a standard day out there. With over 20 years in the service industry, your review is of great concern as we rely on guests like yourself to guide us as to improved service offerings, and a benchmark as to how we are doing. Appreciate the feedback, and expect that call.