We enjoyed Walton and Sebastian as guides. Ruth on the other hand was so negative. She complained several times about changes going on in the city. She named points of interest, but did not tell if they were coming up, on the right, left, straight ahead... and instead if giving history about said sites, she shared her negative point of view. We have always learned and been entertained in other cites so were disappointed in Philadelphia. It did give us perspective of locations and we were easily able to get off and back on ( not overcrowded) so the process is good, maybe we just caught a bad day. The view from the top is nice and the breeze cut the heat. One of the buses had no ac inside (in August!) Overall it was ok.
Response from Host
Aug 2024
Hi there,
Thank you for sharing your feedback with us. We apologize for the disappointing experience you had whilst touring with us.
We take your concerns seriously and will do our best to ensure that our customers won't go through that again.
If you are willing, please contact us at bigbustours.com/contactphiladeplhia to give us more information about the situation so we can properly investigate this matter. We look forward to hearing from you!
Stay safe,
Mihai - Big Bus Customer Care team.