The crew were really nice. I guess itās hit or miss, but we barely saw even 1 whale tale the whole time. We went end of June. The BAD part and reason 3 star is major congestion exiting the boat to get on one of 3 buses to take you to Mendehall or back to town. We thought ALL 3 buses went to Mendenhall. Little did we know there were other buses that took you back to town, not Mendenhall. So we got on the wrong bus- the one back to town. Then it was too late to take us back to Mendenhall. The Bus driver was a really nice man and mentioned he said bus was going to town. But, there were tons of people there! There should have been signs indicating which bus goes where, better organizationā¦Such as- How about showing your ticket to the driver to make sure youāre on the right bus? We so wanted to go to Mendenhall. They did refund us this part of the trip. I do hope in posting this, the tour gets better organized.