First, the short version, then Iāll expand.
I had a bucket list dream to take my family canyoneering in Utah. The personnel at Desert Highlights are incredibly professional, easy-going, and I felt they were truly dedicated to making my experience with them the best possible. My wife and I are planning another canyoneering trip and would only work with Desert Highlights again. Melissa was meticulous in helping us plan this epic family vacation, and Jake, our guide treated us like gold every minute of our 2 days together. Please read on...:
I decided to plan a 2-day canyoneering trip for my family. I sent out 8 emails and interviewed 8 different companies/guides. Melissa at Desert Highlights was quickly the first to respond. I was immediately struck by the enthusiasm in her voice. She was as excited to help me plan this trip for my family as I was to take them. After interviewing the 7 other candidates, I called Melissa back to discuss what other companies had promised. We had a very frank discussion and, at the end, she was clearly the one who seemed most personally invested in making my vision of this canyoneering trip a reality.
Let me take a moment to expand on Melissaās personal investment in our trip. The day before we were to fly out, the weather forecast turned badly toward rain. Melissa was clearly distraught. She made every effort to save our vacation. She emailed me a big list of all the sites we could safely visit in her area and pushed our canyoneering trip back a day to work around the weather. We ended up having a great day anyway based on Melissaās suggestions. There was never a feeling of āoh well, thatās what happens sometimesā. She showed she was personally invested in our happiness, and clearly loves, and knows the area well.
Then Jake, our guide. Soooooo patient with ALL of us!! Guiding us carefully though difficult passages, teaching us multiple rock-climbing techniques, and ALWAYS ensuring we were safe, comfortable, and having a great time! He is engaging, absolutely professional, and just delightful to hang-out with as well. He made up our camp at night, and cooked our dinner and breakfast.
Please feel free to ask Desert Highlights to forward any other questions to me.
You will not be dissatisfied if you plan a trip with this company.
Response from Host
Aug 2020
Thank you so much for taking the time to leave us such a wonderful review! We really enjoy putting trips together to fulfill a dream and/or add another check mark on the bucket list. Jake had such a great time out there with you guys, too. His love for playing in the desert is contagious, and we're glad you got to experience that! We are so glad you chose Desert Highlights after all of your research - here's to many more adventures with you and your family! -Melissa