I thought l had done everything needed when l left on my trip home . I was told where my limo would be and they would hold up my name so l could easily locate them . You assured me they would be tracking me so they would know exactly when l
Arrived . After my first leg of my journey , lm decided to call and reassure myself they would be waiting . When l called the Memphis number , a very ā
Hoarse voiced man answered the phone . And wanted all the information (l had previously given ) again .. texted to him .. then , assured me he would be at the airport . I am in a wherlchair . O had no idea what he was talking about when he texted he was in a cellphone area . The lady helped get my luggage , told me she knew where the area was ,. And to tell him by text what door we were coming out of .. when we got to the area .. there were numerous limos and black SUVs do we went up and down the area trying to find the one for me .. no name on sign that said they were for me . Everyone around was helping .. calling to drivers asking if they were there for me.. . Finally he was located .. in his vehicle .. never pulled to the curb .. so the lady pushing my wheelchair loaded my three pieces of luggage , and he then got out of the vehicle and both got me onto the SUV . He had a nice SUV , and on star .. Because of his hoarse voice , l neede to help with on star to give the address . So the operator could understand ., He was very nice , played Elvis music , which. l enjoyed . Got me safely to my destination . Helped with luggage .. l
Tipped hiim $15 . Thanked him . I just think your communication with your drivers need to
Be better . I donāt think l would have been picked up if l hadnāt called from Newark to reassure myself that all was taken care of for my pickup in Memphis . So , what you said to me on the phone prior to my leaving Malone New York didnāt reach this man .. interesting..
Response from Host
Apr 2024
Dear Customer,
We are sorry and we apologize for any inconvenience. Please provide us your trip details , via our website and choose the Customer Care tab. We will look into your claim, and we'll reply and take action, as required.
Sincerely, Carmel team.