We followed the instructions provided to the letter and phoned after we had collected our luggage and were told the driver would be with us in 5 minutes, 30 minutes later he still hadn't arrived. He did arrive eventually after 3 more phone calls, not what you want after a 11 hour flight!!
Response from Host
Oct 2019
Dear Customer,
We sincerely apologize for any inconvenience caused to you and your party. If you wish, you can provide us with your trip details, via our website at: www.carmellimo.com & choose the customer care tab. We will look at your comments, and we'll reply and take the proper actions, whichever needed.
Sincerely, Carmel team.