Our driver was Mauricio he picked us up at the airport and drove us the hotel. He was very helpful and polite. He offered us water free of charge which we accepted. We talked to Mauricio about what is happening in San Francisco. He was a very pleasant to talk to and a competent driver. I would use Viator again.
This service uses the cars and drivers at Carmel Limo. Easier to go directly to Carmel's website and book the service, at usually the same price. Long wait for the car to pick us up after calling the dispatcher -- seems black cars can only pick-up in specific areas at SFO.
Just a call away so on time, very polite and most welcoming even when arriving at 10.30pm.