When booking it stated black sedan. Was so excited. Before arriving I asked about it the driver would be holding up a sign like you see in the movies....thought it would be really cool for my kids, I was told for $40 more dollars they would comply. ...no thank you.
after we arrived we were instructed to go to gate 4 where we would be picked up. After about 10minutes we were picked up in a black surburban/expedition. Kind of disappointed. the driver was nice however and gave us some history of the city. overall it was ok, nothing a taxi driver couldn't have done and that would have been less expensive.....
Booked a Limo but it didn't turn up, got an SUV in stead. Driver blamed us for sending him the wrong info ????? Driver offered to compensate us but everything he offered was costing extra !!!! We eventually got a Limo for return journey to the airport, but after protracted negotiations, communications were brief and no apology. Operators need to learn more about customer relations.