What a disappointment, arrived at San Francisco Airport , contacted Carmel Private Transfers customer Service . stating we had arrived and picked up our luggage! , contacted Carmel Private Transfers they said they could not get in touch with the driver (Silence on the Phone), they then said we will have to make our own way and contact Viator for a refund. Absolutely Flabbergasted with the response from the customer service rep, i will definitely not recommend this service to anyone. I would like a full refund and compensation for the poor service.
Regards
Mr Michael Byrne
Sent 25th May
Response from Host
May 2022
Dear Customer,
We are sorry and we apologize for any inconvenience. Please provide us your trip details , via our website and choose the Customer Care tab. We will look into your claim, and we'll reply and take action, as required.
Sincerely, Carmel team.