Everything fine as booked although I had to pay some waiting time but that was the fault of US immigration not the driver or Company. who gave a great service.Just one minor point was I had to confirm my booking by telephone at least 12 hours prior which can be inconvenient when travelling internationally an email facility would be helpful.
Excellent service prompt pick up and delivery, clean quiet car and friendly knowledgable driver.
The car arrived ok, it was an approx 20 min wait. The phone contact person told me a $15.00 tip would be appropiate and I hadn't even rode yet. No conversation between driver other than my name. Got to hotel in good time but when I asked for ten back from a $20.00 (tip) the driver told me that $15.00 was mandatory and showed me a text stating the same. I advised that I was not accustomed to being told what I should tip! He gave me $5.00 back from my 20. I let it pass as I knew I could write a review to spread the word. Viator has been fantastic in prior travels but this vendor needs a reality check.